Charles Heating-Air Conditioning-Plumbing-Electrical is a residential home and commercial service company.
We have operated as Charles Plumbing and Heating for more than 60 years with our home office located in Liverpool, New York. We provide service in a 25-mile radius of our home office including Syracuse and the surrounding metropolitan area.
We're proud to have a company that was founded on honesty and quality service, and that culture still exists at Charles today. We strive to make every customer satisfied in every interaction we have with them. In fact, we're so committed to superior service that we offer a 100% satisfaction guarantee on all installation and repairs. We do all that we can to make raving fans out of our customers.
We answer our phones 24 hours a day, seven days a week, and customers who need to schedule appointments can contact our company for a time that fits their schedule.
Our employees are committed to continuing to make Charles a leader among all service companies in the central New York area, and our 92% closing rate proves that commitment. We employ 31 full-time and four part-time highly trained and skilled professionals. Our employees wear company-identified uniforms and operate company identified trucks. We evaluate the work that needs to be done, whether it is a repair, installation, or remodel, and present a price using our price guide. Before any work begins, drop cloths are put in place to protect your home from damage during the service and we always wear floor savers before entering a customer’s home. Upon completion, we show our customers the completed work and request payment.
We believe it is the team-focused culture that helps set us apart. We meet every morning to discuss the previous day’s calls, customer’s satisfaction and challenges we have faced. The culture that permeates the company ensures that every person who calls our company for service is scheduled and satisfied.
We are confident in our ability to provide our customers with the highest level of service to exceed their expectations.