24 Hour Emergency Service
ANY DAY ANY TIME
(315) 457-6911

About Us

Owner Michael P.Charles Jr.
General Manager Michael P. Charles III
General Manager Plumbing Division David Picarel
Address:  (Map it!) 914 Old Liverpool Road
Liverpool, N.Y. 13088
Telephone 315-457-6911
Fax 315-457-2082
Email Click here to email us!
   

Our Mission Statement

Charles Heating-Air Conditioning-Plumbing-Electrical provides the best residential home service.

We always deliver value.


City of Syracuse licensed Heating and Electrical contractor.

Onondaga County licensed Plumbing contractor.

HEAP Customers accepted!


EPA Certified

Home Headquarters

Charles Heating-Air Conditioning-Plumbing-Electrical is a residential home service, furnace and air conditioning replacement, residential new construction, bathroom remodeling and commercial service company.

The company has operated as Charles Plumbing and Heating for over 50 years. We provide service in a 25 mile radius of our home office in Liverpool, N.Y. This encompasses Syracuse and the metropolitan area.

The company has 31 fulltime and 4 part time employees. Our employees are in company identified trucks and uniforms . They always wear floor savers before they enter our customer’s home. Once they have determined the nature of the repair required they present a price using our price guide. Before any work begins drop clothes are put in place to further protect the home. Upon completion the customer is shown the completed repair, and payment is requested.

We pride ourselves on honesty and a culture within our company where the customer will always be satisfied. We offer a 100% satisfaction guarantee on all installation and repairs.

Our phones are answered live 24 hours a day 7 days a week Customers who need scheduled appointments can contact our company for a time that fits their schedule.

Our objective is to make raving fans out of our customers.
Many elderly people hope to maintain their residence. Unfortunately health issues and a lack of mobility are forcing them to consider alternatives to maintaining their homes.  One of the main issues is accessibility to the bathroom. We provide solutions by replacing their bath tubs with walk in tubs, showers, comfort height toilets and grab bars. This allows them to keep their homes and maintain the underlining security and reassurance that comes from a familiar surrounding. We understand the sensitive issues they face.

Our sales team is everyone in the company that comes in contact with a customer. We meet every morning to discuss the previous day’s calls, customer’s satisfaction and challenges we have faced. The culture that permeates the company is to insure that every person who calls our company for service is scheduled and satisfied. Our employees are committed that there is no other service company who can perform a better job. The customer feels this commitment which explains our 92% closing rate.

Our facility is located at 914 Old Liverpool Rd. Liverpool,N.Y. 13088. This facility is where our offices and warehouse is located.  The signage in the front of the building makes us easy to be located.

We are excited and confident in our ability to provide our customers with the highest level of service to exceed their expectations.

Ultimately you can never lose by doing business with Charles Heating-Air Conditioning-Plumbing-Electrical.

Remember,”We’re the nice guys”.

 

We're The Nice Guys!

Fast, Reliable Service!

WE service all makes and models!

We provide Residential and Commercial service throughout Central New York.

Plus, we offer:
FREE Estimates
Financing Available

"We tried the other guys, but nobody beat the service we got from Charles!"

Bob - Liverpool, NY